RETURNS & REFUND POLICY

Our return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your FitaCore product must be unused, unopened, and in the same condition in which you received it. It must also be in its original packaging.

Non-Returnable Items

Due to health, safety, and hygiene considerations, opened or used dietary supplements cannot be returned.

We also cannot accept returns for products that have been damaged, altered, or used after delivery.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted, at our discretion, in the following situations:

• The item shows signs of use or has been opened.
• The product is not in its original condition.
• The product is damaged or has missing parts for reasons that are not due to an error on our part.
• The item is returned more than 30 days after delivery.

Refunds

Once we receive and inspect your returned item, we will send you an email confirming that we have received it. We will also notify you whether your refund has been approved or denied.

If your refund is approved, the refund will be processed and a credit will automatically be applied to your original payment method within a few business days.

Please note that the time it takes for a refund to appear in your account may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again.

Then contact your credit card company or payment provider, as there may be a processing delay before your refund is officially posted.

Next, contact your bank, as there may also be additional processing time before the refund appears in your account.

If you have completed these steps and still have not received your refund, please contact us at:

[FitaCore Customer Support Email]

Sale Items

Unless otherwise stated, products purchased during a sale or promotional offer are subject to our standard return policy.

Any products or offers specifically marked as non-refundable at the time of purchase cannot be returned or refunded.

Exchanges

We only replace products if they arrive defective, damaged, or incorrect.

If you received a damaged or incorrect product and would like to request a replacement, please contact us at:

[FitaCore Customer Support Email]

Please include your order number and photos of the product and its packaging so that we can assist you.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item once we receive and approve the return.

If the item was not marked as a gift, or if the purchaser had the order shipped to themselves to give to you later, any approved refund will be issued to the original purchaser.

Shipping

If your return is approved, please send your product to:

2 allée des Camélias
91160 Ballainvilliers
France

You will be responsible for the shipping costs associated with returning your item, unless the return is due to an error on our part or the product arrived defective or damaged.

Original shipping costs are non-refundable.

We strongly recommend using a shipping service with tracking when returning an item. FitaCore cannot guarantee that we will receive your returned package if it is shipped without tracking.

Depending on your location, the time it takes for a replacement product to reach you may vary.